When using Rosen Express, there are times when you need to contact the customer service center for issues such as delayed delivery, loss, and returns. However, it is not easy to connect directly with a customer service representative. In many cases, the automatic response system (ARS) is repeated or the connection wait time is long, causing inconvenience. Therefore, this article will explain in detail how to quickly connect with a Rosen Express customer service representative.
After reading this article, you will be able to reduce unnecessary waiting time and receive the answers you want quickly. We will also introduce the operating hours of the Rosen Express customer service center and useful contact methods, so read until the end.
Rosen Express customer service center phone number and operating hours 로젠택배 상담원 연결
The first thing you need to know to connect with a Rosen Express customer service representative is the customer service center phone number and operating hours.
Rosen Express customer service center phone number: ☎ 1588-9988 윤과장의 소소한 일상 이야기
Operating hours: Weekdays 9:00 AM ~ 6:00 PM (Closed on weekends and public holidays)
It is difficult to connect with a customer service representative after operating hours, and only the automatic response system (ARS) can be used. Therefore, it is most effective to call in the morning or early afternoon on a weekday. After lunch time (12:00~1:00) or after 5:00, which is close to the end of work, it is difficult to connect due to high call volume.
How to connect to a Rosen Express customer service representative and bypass the automatic response system (ARS)
Many people feel frustrated when they are blocked by the automatic response system (ARS) when trying to connect to a customer service representative. However, if you know the correct method, you can quickly connect to a customer service representative.
1. Call the Rosen Express customer service center (1588-9988)
After connecting the call, the key is to press ‘0’ immediately when the guidance message appears.
Usually, the menu to connect to a customer service representative appears at the end, but if you press 0 immediately without waiting for it, you can quickly move to the menu to connect to a customer service representative.
2. Enter the ARS step-by-step number
If you are not connected to a customer service representative right away even after pressing 0, try the following method.
Inquiries related to delivery: Press 1
Delivery reservation and return: Press 2
Inquiry tracking: Press 3
Other inquiries and connect to a customer service representative: Press 4
Connect to a customer service representative: Press 0 again
In most cases, pressing 4 (other inquiries) or 0 will connect you to a customer service representative.
3. Avoiding peak call times
One of the biggest reasons why it is difficult to connect to a customer service representative is because you are calling during peak call times.
Times to avoid: 10:00 AM, 11:00 AM, 12:00 PM, 2:00 PM
Recommended times: 9:00 AM, 10:00 AM, 2:00 PM, 4:00 PM
In particular, there are many calls right after lunch or before work, which increases the waiting time, so if you call at a relatively quiet time of 9:00 AM or after 2:00 PM, the chances of connecting to a customer service representative increase.
Alternative methods when it is difficult to connect to a customer service representative
If you cannot connect to a customer service representative or cannot make a call, you can use other methods.
1. Use the website or mobile app
You can check the tracking number, check the delivery status, and apply for a return on the official website of Ilogen Express (https://www.ilogen.com) or the mobile app. If it is a simple inquiry, you can resolve it without having to connect to a customer service representative.
2. Customer Center Email Inquiry
Ilogen Express also accepts inquiries via email. If you inquire through the customer service bulletin board on the website, you can receive a response relatively quickly. However, the response may be slower than by phone, so if it is not an urgent matter, use it.
3. Direct inquiry to a regional branch office
It is also a good idea to check which branch office your parcel is at and call the branch office directly.
How to check the branch office of Ilogen Express:
Go to the Ilogen Express website
Enter the address in the ‘Find a branch office’ menu
Check the phone number of the branch office and inquire directly
If you contact the branch office directly, you can resolve the issue faster than the customer service center. In particular, the branch office in charge can provide more accurate information than the customer service center regarding delivery delays or loss issues.
Things to check after connecting to a counselor
Once a counselor is connected, you must ask questions without missing important information. If you prepare the following in advance, the call will proceed more efficiently.
1. Prepare the tracking number
The first information the counselor will ask is the tracking number. If you prepare it in advance, you can save unnecessary time.
2. Summarize the inquiry content concisely
Before making a call, organize the content you want to ask in advance. For example,
Inquiry about delivery delay: “The tracking number is 1234567890, but it hasn’t been delivered yet. Please check the current status.”
Request for return: “I’d like to request a return. What is the procedure?”
If you ask questions in such a simple and clear manner, the consultation will proceed quickly.
3. Request for additional information
In addition to the information provided by the counselor to resolve the issue, there may be additional things you need to check. For example,
In case of delivery delay: Check the expected arrival date
In case of return: Check the return courier’s visit schedule
In case of loss: Check the compensation procedure
If you check this information in advance, you can save unnecessary time for further inquiries.
Conclusion
Connecting to a Rosen Express customer service representative is not as difficult as you might think. The key is to check the customer service center operating hours and quickly enter the ARS steps. Also, if you call during a time when there is less call volume, you can connect to a customer service representative more easily.
If you have trouble connecting to a customer service representative, you can quickly resolve the issue by using alternative methods such as the website, email, or direct inquiries to the sales office.
Now, don’t be frustrated by being blocked by ARS anymore and use the above methods to quickly connect to a Rosen Express customer service representative! 🚀