How to cancel your Emotion Castle Cinema subscription
Emotion Castle Cinema is Korea’s largest animation specialized OTT service. It is a monthly subscription service that allows you to watch a variety of animation content unlimitedly, and is available for 9,900 won per month.
Here’s how to cancel your Emotion Castle Cinema subscription: 이모션캐슬 시네마 구독 해지
1. Cancel on the website
Go to the Emotion Castle Cinema website and log in. After logging in, click My Page > Subscription Management > Cancel Subscription.
2. Call customer service 윤과장의 소소한 일상 이야기
Call Emotion Castle Cinema customer service and request cancellation of subscription. The customer service phone number is 1588-3000.
3. Cancel from the app
Launch the Emotion Castle Cinema app and log in. After logging in, click My Page > Subscription Management > Cancel Subscription.
4. Cancel through a third-party account
If you paid for Emotion Castle Cinema through a third-party account, you must cancel your subscription on the third-party account site. For example, if you paid through Kakao Pay, Naver Pay, Payco, etc., you must cancel your subscription at the relevant payment site.
Things to keep in mind when canceling your subscription
When canceling your Emotion Castle Cinema subscription, you must check the following precautions.
Turn off auto-renewal
Auto-renewal for Emotion Castle Cinema will not be canceled even if you cancel your subscription. Therefore, even after canceling your subscription, you may be automatically charged on the next payment date, so you must turn off auto-renewal.
To cancel automatic renewal, cancel your subscription by 1. canceling on the website or 2. calling customer service, and then click Cancel automatic renewal in My Page > Subscription Management > Automatic Renewal.
refund
Refunds are not possible after cancellation of subscription. Therefore, before canceling your subscription, you must check the remaining usage period and complete usage in advance if a refund is required.
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When canceling your subscription, you must also check the following:
* **Payment Information**
When you cancel your subscription, your payment information will not be deleted. Therefore, if you need payment information for other services, you should back it up in advance.
* **Benefits**
When you cancel your subscription, all benefits end. Therefore, you must use all benefits before canceling your subscription.
If you wish to cancel your Emotion Castle Cinema subscription, please check the methods and precautions above to avoid any disadvantages.