Introducing the tips I learned while experiencing the coupang wing seller for two months.
I didn’t go over 1500 a month because I didn’t like being tied up. However, if you do not worry about money, I think it is possible to earn more than 30 million won as a side job. It is difficult to explain exactly how much the margin is because it varies depending on the individual settings. I will also disclose my net profit when I disclose sales later.
Today, I will explain how to solve returns at Coupang, which has more returns than other sites.
How to proceed 쿠팡 반품
When a customer cancels, a number is displayed in a red square. (The center inquiry has already been processed and is set to 0. However, if you just cancel it, 1 will be added to the reception, and it will be displayed at the bottom with a time lag.)
This is how I urge you to come back when you can. They told me to get it as soon as possible within 2 days. 윤과장의 소소한 일상 이야기
(This is too difficult. It is not immediately possible to contact the customer, but if they do not return within two days of their
As above, it is guaranteed to be refunded, so we will pay you back. There are things that can’t be done due to box damage, but I don’t care about that. Therefore, it is recommended that you contact us as soon as possible for a refund.
Comes to returns management.
2. Check the amount of the red box.
3. Register the waybill.
This part seems to be the most difficult. Since we are a reseller, if a customer does, we cancel in the same way. Go to the place you bought it and ask for cancellation.
4. Make a return reservation for courier service. The collection day number will come out, so make a note of it, put it in number 3, and deliver it to the original office. There are times when the first seller does it, but it seems that this can be solved within two days.
category
It is an angelic Coupang to consumers, but a devil to sellers. Because compared to other sites, there are a lot of cancellations before or immediately after delivery. (Is it the harmful effects of rockets? ㅠ)
1. Simple Change of Mind
There are times when you enter a delivery number late. Then, Coupang asks me to bear the shipping cost. In this case, I will contact you via text message and inform you that it has already been sent and the round-trip shipping fee will be incurred. If you usually withdraw and still do not want to receive the goods, tell us your bank account number and receive the deposit. (To do this, be sure to fill in the relevant information on the detail page.
2. Product defect
This is the best headache case because you don’t know all about the products. In this case, I first ask by text what exactly the problem is, and I also check with the company I bought what to do. In the case of high-priced electronic products, a defect confirmation is required, which is guided as and the customer can directly check the defect and exchange or refund it.
If you are an online seller for the first time, you will be very confused when cs occurs. However, you can follow it slowly as instructed. If you have a different case and don’t know what to do, please leave a comment and I will try to answer to the best of my knowledge.