If you work as an online seller at Coupang, you may have to worry about returns.
It’s not just one or two troublesome things. 쿠팡 반품 회수
In particular, it is absurd because they automatically refund and collect the money.
It is fortunate that the problem is recovered, but 윤과장의 소소한 일상 이야기
For products worth less than 50,000 won
Regardless of the seller’s consent,
Without asking or questioning the seller,
Coupang tells customers to dispose of it themselves.
There are many times when it is absurd.
However, the problem is that black consumers who abuse this appear.
You get a refund and keep it without disposing of it.
lately,
Even though I received the product to my dismay,
I received a call saying they were out of stock.
I met a customer who returned a product through my fault.
What should I do in this case?
Leave everything in text.
It is best to leave all information in text.
Even if you applied for compensation to Coupang anyway, was there any discussion with the customer?
You must submit text or phone records to determine the situation.
So I leave all the information in text messages.
It was after midnight
Customers who gave false reasons for return were also displeased.
I thought they might dispose of it if I contacted them the next day, so I contacted them right away to collect it.
We will send a courier to retrieve the product, so please cooperate.
He said he understood and thanked me, but then told me that I should change the reason for the return to simple change of mind, and from that point on, he started to be sensitive.
The color came in correctly, but the color came in wrong.
He even threatened(?) to post it in the product review, saying it felt like exaggerated advertising.
(Why is he like this? Really..)
A promotional phrase says you can feel the feeling of floating on clouds.
When I saw that part, I didn’t feel like I was floating on a cloud at all.
A class that is criticized and called an exaggerated advertisement…..
Two thoughts came to mind.
one. Has this person ever stepped on a cloud?
two. If the promotional text is the problem, is that okay since Cheogatjip’s seasoned whole chicken is not made and sold by Cheogatjip?
When I heard about this at Coupang, I was shocked.
There are two cases when applying for compensation from Coupang:
1) In case of more than 50,000 won
Collect it yourself and take photos of the problematic part of the product.
Leave it and submit it together with your compensation application to Coupang.
At this time, there are traces of efforts to reach an agreement with the customer.
(Text and phone call records) must be submitted together.
2) Products worth less than 50,000 won, delivery company contracts not registered, or collection unnecessary
In this case, Coupang tells the customer to dispose of it themselves.
Because it is difficult to recall the product, you must apply for compensation using call or text messages with the customer.
(However, if it is clear that it is not the seller’s fault)
5 days (based on business days) after Coupang requests collection from the customer
If the product has not been recalled even after the expiration date, Coupang
The entire product price will be compensated.
To apply for compensation, go to the online inquiry at the top right of Coupang wing.
If you search for Coupang compensation request, you can find it in Coupang confirmation request (online).
You can apply.
Coupang confirmation request page
If you click the link above, go to the bottom of the page that appears.
If you go down, there is an online inquiry form.
You can apply there.
Contact us online
A few days after that, the customer called.
If you receive a call saying it is out of stock,
They said they did it because they thought customers could reduce return costs.
You said it innocently.
(In order to do so, it is a subjective opinion, such as using it in a product review.
If you say you will return the product but do not return the product,
Although he seemed to have the temperament of a trickster…)
So, I recited the problematic parts in detail.
1. Even after receiving the product, I lied about being contacted saying it was out of stock.
2. They sent me the color I ordered, but they said it came in the wrong color (I found out later that I had chosen the wrong color by mistake).
3. The promotional text was called exaggerated advertising.
4. Threatening to post it in the product review
Then, if you don’t like the product, you can request a return.
They said it was a consumer’s right.
Of course, it is a consumer’s right, but returning a lie is not an option.
They said it does not fall under consumer rights.
If possible, I end things on a good note with the customer.
In cases of blatant extortion like this one, if we leave it as is,
I was worried that they might use the same method, so I was very determined this time.
From then on, he didn’t check any of my texts or call me.
It looks like it was sent as spam as it is sent to an automatic response.
So I contacted Coupang and reported the situation.
Coupang said they would help collect it and contact the customer on their behalf.
Because I told the customer I would recall the product.
I don’t know if that’s the case, but when I checked, it said that I had moved on to applying for coverage.
Apply for coverage
What should I do?
The warranty application requested the customer to recall the product, but
Even after 5 business days after application
If it is not collected from the customer
This means that Coupang refunds the product price.
I don’t know why, but my claim for compensation
I skipped over to applying for coverage and contacted Coupang.
All I received was a response saying they were checking for several days.
Anyway, 5 business days will soon pass after application.
It doesn’t matter because it’s Coupang’s turn to compensate for the product price…
I have received compensation several times, but
This is the first time that support has been so sluggish and blatantly extorted.
I was quite embarrassed, but I think this was also an experience.
That way, I can tell you more~
To shorten a long article,
First, leave everything in text message.
For reference, Coupang even asked if I had called the customer.
Try calling, and if you don’t answer, capture the call details.